I thought the same thing. Surprise, Surprise!!!!
The frustrating thing is that these people won’t even respond to my requests for an appointment. It is probably easier to get an audience with the Pope than actually speak to one of these caseworkers.
Without an appointment, you may well sit in that office…even though no one else is there…for four or five hours. The KC office tells me that they have overpaid me by 6K or so and that they will stop checks until that is repaid. The receptionist at SSA tells me “not to worry”, but won’t let me actually meet with someone who might be able to help. I have written twice for an appointment (they guard their e-mail religiously).
They have ignored my requests. They don’t even respond.