FORT RILEY — Beginning this spring, the TRICARE Service Center at Irwin Army Community Hospital will no longer offer walk-in customer service.
The change is due mostly to many patients turning to online resources for questions, and it will take effect April 1.
The Department of Defense estimates that the elimination of walk-in service will save $250 million over five years and will not affect benefits or delivery of care.
The TRICARE website (www.tricare.mil) offers several online resources for its beneficiaries.
Health care, pharmacy, dental and claims contacts can be found online at tricare.mil/contactus. Enrollment and primary care manager changes can be made at tricare.mil/enrollment.
Health care forms are also available for downloading, and then can be sent through the mail.
When walk-in service ends, beneficiaries who want get personal assistance can call UnitedHealthcare Military & Veterans at 1-877-988-WEST (1-877-988-9378) for enrollment and benefit help.
Find out more at www.tricare.mil/TSC.