Cox Cable subscribers in Manhattan and other parts of the state experienced a particular kind of March Madness on Saturday night when a video outage left them without NCAA basketball and other TV programs for several hours.
The problem caused a frozen picture on nearly every channel .
Representatives of Cox Communications were not available for comment, but some did respond to dozens of angry complaints about the outage on the company’s Facebook page beginning at about 9 p.m.
“We are currently experiencing a video outage in your areas and are working as fast as we can to restore services,” wrote one Cox representative, apologizing for the inconvenience.
The problem apparently had been solved by about 10 p.m.